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QUESTIONS

QUESTIONS

MY ACCOUNT :-

  • Q. How to create account on Red Chief website?
  • A. You can easily create account on our website and get register yourself for online transactions.
    • Click on the link Sign up.
    • Fill all the mandatory details like user name, email-id, password & mobile no. click on submit button.
    • After filling all the details you will get a message on the screen “ Dear user you have been register with us kindly use below given id & password for login next time.”
    • Go to home page and click on sign in and enter your user name and password and you are ready to made transactions.
  • Q. How to change the password?
  • A. You can easily change the password by following the simple steps;
    • Go to my account and enter the user name & old password.
    • Click on the link change the password.
    • Enter old password, then enter new password, again fill the new password in third column.
    • Click the save button, your password has been reset.
  • Q. I forget the password, how to reset?
  • A. You forget the password, don’t worry we have very simple steps to resolve this problem.
    • Click on sign in on home page.
    • Click on the link “ forget the password. ”
    • Enter your user name/email id and then enter you registered email id/mobile no.
    • After few minutes an OTP will be send on your registered mobile no.
  • OR
    • A verification code will be sending on your registered email id. (Final process will be selected by management/web site developer)
    • Enter the OTP/EMAIL VERIFICATION code and then enter the new desired password.
    • Confirm the new password again and click on submit button. You will get a message on screen “ your password has been successfully reset ”.
  • Q. How to change the billing/shipping address?
  • A. Follow the below given simple steps and you can change the billing/shipping address.
    • Click on sign in on home page.
    • Enter the user name and password to log in.
    • Click on the link “ Edit my account details ”
    • Go to the shipping/billing address and delete the old one and enter the new.
    • Go to save option at the last of the page.
    • Your billing/shipping address is now changed.

ORDERS:-

  • Q. How do I order footwear from www.redchief.in?
  • A. It's easy to place the order with Red Chief, simple follow the below steps.
    • Select the item you want to purchase.
    • Click on “ view the item ”
    • Check the pin code delivery status, If found, select the size, color & quantity
    • Add the item to cart.
    • Sign in with the user name and account details.
    • Fill the shipping/billing address/contact no and then choose the payment mode (COD OR PREPAID).
    • Enter the submit button.
      That's it! You’re all done. If you need any help along the way, give us a call on 18001200141, Monday to Saturday, 8 AM to 8 PM, so we can talk you through it.
  • Q. Can I place the order over the phone?
  • A. At the moment, we only accept orders placed through the www.Redchief.in website.
  • Q. Can I place an order without opening an account on the website?
  • A. No, you cannot place the order without opening an account currently. If you are unable to process the orders call us on 18001200141.
  • Q. How do I cancel an order?
  • A. Call us on 18001200141 and we'll help you cancel your order. Do remember that you can only cancel orders that are in the Processing stage. If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

SHIPPING, TRACKING & DELIVERY:-

  • Q. When I will receive my order?
  • A. It will take 7 working days after placing the order on our website.
  • (Delivery time can be changed later after the management final approval)
  • Q. Will I be charged for delivery?
  • A. Delivery is free on the orders of Rs. XXXX, If your order is less than Rs XXXX, You will be charged for the delivery.
  • Q. How to track the order?
  • A. Once order has been placed by you, a consignment no will be send on your registered mobile no.
  • For tracking the shipment:
    • Go to home page www.redchief.in
    • Click on the link “TRACK MY ORDER”
    • Enter consignment company name.
    • Enter consignment no. provided you on your mobile no.
    • The result will be displayed on the screen.
  • Q. Can I change my delivery address after I've placed my order?
  • A. We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to cancel your order by calling us on 18001200141 and then place a new order with the corrected address.
  • Q. Can I book a preferred delivery time?
  • A. No, we do not offer this facility at the moment.
  • Q. Do I need to show my ID when my order arrives?
  • A. Yes, please keep your valid ID ready to show our delivery partner when they deliver your order at office or home.
  • Q. Can someone else receive the order on my behalf?
  • A. Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own.

PAYMENTS:-

  • Q. What payment methods do you accept?
  • A. We accept a variety of payment methods:-
    • Visa, master card and all debit/credit cards.
    • Net banking.
    • Cash on delivery.
  • Q. Is it safe to do online transaction using debit & credit cards?
  • A. Yes, we use best-in-class 256-bit SSL encryption (For example) to secure and protect your shopping experience.
  • Q. Is there any purchasing amount limit for Cash on Delivery transactions?
  • A. The maximum order value for cash on delivery purchase is 20,000 (Just for example, it can be changed). If you want to shop for more than Rs. 20,000, you can either use your Debit or Credit Card, or pay via Net Banking.
  • Q. Why isn't Cash on delivery a payment option for me?
  • A. Our some courier parties are unable to offer the Cash on Delivery service at a few locations. If you order from one of these locations, you can still choose to pay via Net Banking or by Debit or Credit card. For more details call us on- 18001200141.
  • Q. What should I do if my payment attempt fails?
  • A. If your payment has failed, please try again after checking your Debit or Credit Card details, Net Banking details or any other payment-related information is accurate or not. Also check that your internet connection is working properly or not. If any amount has been debited during the failed transaction, it will be credited back to your bank account or Credit Card within seven (As per the banking standards) working days.

RETURN PROCESS:-

  • Q. How do I return the product?
  • A. Mail us at retailcare@redchief.co.in we will process your query further for this.
  • Q. When will you pick up the products I want to return?
  • A. Yes, we have the pickup service for return.
  • Q. When will I receive my refund?
  • A. Initially we don't have refund policy; it can be done only in 2 cases.
    • If any manufacturing defect in our product.
    • If there is any mismatch of the product.

Loyalty Program:-

  • Q. What is Loyalty program?
  • A. Red Chief Loyalty program, allows you to earn points on purchases and spend them for instant savings.
    This Loyalty program also enjoys exclusive offers, special invitations, events and sale previews, birthday bonus points, and a whole lot more!
  • Q. Do I have to pay anything to join Red Chief Loyalty Program?
  • A. For joining the loyalty program of Red Chief you must shop for Rs. 4000 in a single year.
  • Q. What are the payment options available on Redchief.in?
  • Ans. We support the following payment options:
    • Cash On Delivery-Cash on Delivery allows you to pay for your order with cash at the time of delivery. Redchief offers a Cash on Delivery option for all orders above Rs.1000/- for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page. ( FAQ)
    • Credit card
    • Debit card
    • Maestro card
    • Net Banking
    • Paytm Wallet
  • All credit card and net banking transactions are processed over a secure encrypted connection.
  • Q. What is the process for Cash On Delivery (COD) purchase?
  • A. When you make a purchase using the COD option, your product will be booked. Our Customer Care Expert will call to confirm or through OTP your order before it gets dispatched. If you are unreachable or unable to attend the call, please contact Customer Care on (Toll Free: 1800-120-0141) to confirm the purchase within 24 hours of making the purchase.
  • Q. Is there a purchase limit for a Cash On Delivery purchase?
  • A. Yes. Cash On Delivery option is available on purchases up to a limit of Rs. 10,000/- beyond which purchases can only be made using Netbanking or Creditcard.
  • Q. Are these prices equal to MRP? Is these any extra tax?
  • A. All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in India.
  • Q.Is it safe to use my credit card on your website?
  • A. If you're worried about using your credit card online, we recommend you put your concerns to rest.
  • All online transactions on www.redchief.in are processed through EBS.
  • EBS is a certified, Indian company, providing payment services to websites around the world.
  • Security is critical for all parties where online transactions are concerned and EBS ensures that you have no worries on this front as you transact in the cyberspace.
  • Q. What should I do if my payment fails?
  • A. In case of payment failure, please retry ensuring:
    • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
    • Your Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it will be rolled back within 24 hrs. You can get in touch with Customer Care with your order number or email us on retailcare@redchief.co.in for any clarifications.

Ordering & Tracking

  • Q. How do I check the status of my order?
  • A. Your order status is updated to you via emails and sms at every step. If you are having trouble reading the emails and sms or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on (Toll Free: 1800-120-0141) or drop us an email at retailcare@redchief.co.in.
    • How can I track my product shipment?
    • An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.
  • Q. How will I know if order is placed successfully?
  • A. You will receive an email and sms confirmation from Redchief.in once your order is successfully placed. This mail will have all the details related to your order.

ORDER STATUS

ORDER STATUS

TRACK YOUR ORDER

To track order please enter your details below

SIZING CHART

SIZING CHART

RETURN POLICY

RETURN POLICY

CLAIM AND EXCHANGE POLICY

    • 100% Exchange will be permitted within 15 days from the date of Invoice. Exchange will be permitted only once (if the product is available & before use with invoice copy).
    • Used product will not be entertained for exchange.
    • Claim and exchange not be allowed in discount items.
    • Claim will be accepted only manufacturing defects.
    • No Cash Refund Against goods exchange or return, only credit voucher will be given with validity of 2 Months.
    • In Discount Period Vat and Freight charges will be applicable.
    • All disputes are subject to Kanpur jurisdiction.
    • All Conditions Apply.

WARRANTY

  • 100% in 10 days, 70% in 20 days, 40% in 30 days & 30% in 60 days. No claim will be accepted after 60 days of purchase (Footwear/Garments) & after 90 days of purchase Belt. (After 60 days any change of materials Like sole or any component of product will be payable by customer).

PRIVACY POLICY

PRIVACY POLICY

Privacy Policy

  • All content included in the Site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of redchief.in   or its content suppliers and protected by Indian copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of redchief.in and protected by Indian copyright laws. All software used on the Site is the property of redchief.in  or its software suppliers and protected by Indian copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site is strictly prohibited.

Trademarks

  • All trademarks, logos, service marks and trade names are proprietary to redchief.in, Leayan Global Private Limited or other respective owners that have granted the Site the right and license to use such intellectual property.

Registration, Accounts and Passwords

  • If you register and create an account on the Site you agree to be responsible for: (i) maintaining the confidentiality of passwords or other account identifiers which you choose, and (ii) all activities that occur under such password or account identifiers.
    You agree to notify redchief.in  of: (i) any loss of your password or other account identifiers and (ii) any unauthorized use of your password or other account identifiers. redchief.in  shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.

Disclaimer

  • The information, services, products offered for sale and materials contained in and/or advertised on the Site, including, without limitation, text, graphics and links, are provided on an "As Is" basis with no warranty. To the maximum extent permitted by law, Leayan Global Private Limited disclaim all representations and warranties, express or implied, with respect to such information, services, products and materials, including, but not limited to, warranties of merchantability or fitness for a particular purpose, title, non-infringement, freedom from computer virus and implied warranties arising from course of dealing or course of performance.
    In addition redchief.in and Leayan Global Private Limited do not represent or warrant that the information accessible via the Site is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.

Applicable Law

  • The laws of India will govern these Terms of Use without giving effect to any principles of conflict of law.

Red Chief  has always stood for Urban Fashion.

  • The sleek style of Red Chief  shoes and now apparel and accessories too, appeals to all Urban age groups. Please also visit our Terms of Use section that explains other terms governing the use of our Website. The following online privacy policy describes the information we collect and how we use it. By accessing or using this Website, you consent to our Privacy Policy. You understand that regardless of which option you select in your privacy settings, redchief.in & Leayan Global Private Limited does not guarantee any confidentiality or privacy with respect to any of your personal information or User Generated Content redchief.in & Leayan Global Private Limited  may modify this Privacy Policy at any time without notice, effective upon its posting to the Website. Your continued use of the Website constitutes your acceptance to this Privacy Policy and any updates. You agree to review this Privacy Policy regularly so that you understand our current Privacy Policy. This Privacy Policy is incorporated into, and is subject to, the Terms of Use . Any capitalized terms not defined in this policy have the meaning set forth in the Terms of Use. 
  • For questions or concerns, please contact us at:
    Leayan Global Private Limited  
    Corporate Office: 
    119-121 Block P & T , Fazalganj, Kalpi Road , Kanpur– 208012 
    retailcare@redchief.in
    Customer Care: 18001200141

Collecting Information

  • When you visit Redchief’s Website you provide us with personal information you knowingly disclose to us and Website interaction information collected by us. We request information from you (which may include name, age, address, telephone number, email address, city location, zip code, gender and when necessary, credit card information) when you register for the Website, make purchases, request a catalog, request to receive communications, or participate in a promotion or other Website feature. In order to better understand your preferences and better serve you, we may combine information you give us online with other information from Redchief  sources, transactions and communications. This may include data from the Website, Redchief stores, direct mail, events, or online marketing. We may also combine that information with data that is publicly available and data that we receive from other reputable sources. We collect information about gift recipients to fulfill the gift purchase, respond to customer service inquiries and for analysis purposes only. Like many websites, we gather information about how visitors use our Website. For more information, see the "Cookies and Pixel Tags" section below. If you choose to use our invitation tools to invite friends to our Website, we will ask you for information needed to send the invitation, such as your friends' email addresses, your email address, your Facebook account or other contact lists (e.g., Gmail, Twitter, Hotmail, and Yahoo). We will then invite your friends in your name to join the Website. Redchief  stores uses certain information to send invitations and reminders and to track the success of our referral program.

Using Information

  • We may use the information we collect to:
    • Operate, provide, improve and maintain the Website
    • Send you administrative messages and information about Redchief in which we believe you may be interested
    • Customize and/or personalize your communications and shopping experience
    • Better respond to your customer service inquiries
    • Communicate with you about your purchase, account information or customer service needs
    • Communicate with you about our products and events, and for other promotional purposes
    • Improve our business
    • Administer contests, promotions, surveys or other Website features

Sharing Information for redchief.in & Leayan Global Private Limited   Business

  • For the purpose of operating our business, we may transfer information between redchief.in & Leayan Global Private Limited   and our preferred service providers who use that information only to conduct redchief.in & Leayan Global Private Limited   business. For example, they may handle redchief.in & Leayan Global Private Limited   credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.. We provide our preferred service providers with the information they need to perform their services and work with them to protect your information. We may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our Website policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal uses of the Website or violations of the Terms of Use, or defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Sharing Information with the Website Community

  • By becoming a member of the Website, you agree to share a basic amount of information with the rest of the community, including your username, city location, profile picture and certain other basic information. In order to participate in all of the additional Website features and community and sharing activities, you will have to change your privacy setting to share more information, including all your User Generated Content, your profile page and all your activity on the Website. You may change your profile information and privacy settings or deactivate your account by logging into your account and accessing "Account Settings." redchief.in & Leayan Global Private Limited   is not responsible for the actions of other users or the circumvention of any privacy settings or security measures on the Website. You post User Generated Content at your own risk. Therefore, please be mindful of what you post, because it may become publicly available on the Website or otherwise. Even after account deactivation, copies of your User Generated Content previously posted may still be viewable in activity fees, in other areas on the Website, on social platforms, in cached and archived pages or if other users have stored your User Generated Content. After account deactivation, redchief.in & Leayan Global Private Limited   may keep information and content in our backup files and archives. Any published activity feed about you on the Website will be made available to other Website users. Your Website activity will also be made available to social platforms, such as Facebook and Twitter, if you choose to select that option. Please read the privacy policies of those social platforms, because your redchief.in  & Leayan Global Private Limited   Website activity published on those platforms will no longer be governed by redchief.in & Leayan Global Private Limited  Privacy Policy.

Protecting Your Information

  • We use a variety of security measures, including encryption and authentication tools to maintain the safety of your personal information. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above. Regardless of these efforts, redchief.in & Leayan Global Private Limited   cannot guarantee 100% the security or confidentiality of the information you provide to us. We do not assume any liability to third parties whose information you include on the Website, or which you post in any User Generated Content. To help maintain the security of your redchief.in & Leayan Global Private Limited   account, please keep your password secure.

Cookies and Pixel Tags

  • Redchief receives and records information from your browser when you use the Website and may use a variety of methods, such as cookies and pixel tags to collect this information. A cookie is a small removable data file that is stored by your web browser on you computer. Cookies allow you to place an order on our Website and allow us to enhance and personalize your online experience.
  • For example, we use cookies to:
    • Remember the items in your shopping cart
    • Recognize you when you return to our Website
    • Store your username or login email (but not your password) to make it easer to login
    • Confirm that users are logged in
    • Enable you to use Express Checkout
    • Analyze visitor behavior
  • You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. If you turn cookies off, you won't have access to many features that make your Website experience more efficient and some of our services will not function properly. We use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us. We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our Website. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, username, system type, whether you have enabling software to access certain Website features, access times and referring website addresses. Websites visited before visiting the redchief.in & Leayan Global Private Limited   Website might place personal information within the URL of your browser during a visit to that website. redchief.in & Leayan Global Private Limited   may unintentionally collect that information as part of the referring website information we collect. We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our Website and your interaction with our communications, including advertising.

Unsubscribing, Removing or Modifying Your Information

  • Even if you remove your User Generated Content or terminate your redchief.in & Leayan Global Private Limited   account, copies of your User Generated Content may still be viewable in areas displayed outside your profile, in activity feeds, in other areas on the Website, on social platforms, in cached and archived pages or if other users have stored your User Generated Content. We want to communicate with you only if you want to hear from us. If you prefer not to receive information from redchief.in & Leayan Global Private Limited   or would like to update or change your personal information or preferences, follow the instructions below. However, redchief.in & Leayan Global Private Limited   may send you service-related announcements from time to time through the general operation of the Website or by email.

Registration Information, Email and Other Subscriptions

  • To modify or delete the information you have provided during registration, please login and update your profile. To unsubscribe from an email, please follow the instructions in any email you receive. Be sure to include your first and last name and account email address in the “message” box.

Mobile Messaging

  • To unsubscribe from SMS, MMS or other mobile messaging, please follow the instructions in the messages you receive.

Communications in Progress/Sales and Service Information

  • Please note, if you have unsubscribed from any redchief.in & Leayan Global Private Limited  communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.

Children's Privacy

  • We do not knowingly collect or solicit personal information from children under 13.

International Users

  • This website is operated, in whole or in part, from the India. By using this Website, regardless of where you live in the world, you consent to have your personal data transferred to and processed in the India, and allow redchief.in & Leayan Global Private Limited   to use and collect your personal information in accordance with this Privacy Policy.

Links

  • Redchief  may contain links to other websites. We are not responsible or liable for the privacy practices of other websites. This Privacy Policy only applies to information collected by redchief.in & Leayan Global Private Limited.

Terms of Use

  • Your use of the Website, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use . Please visit our Terms of Use section that explains other terms governing the use of our Website.

TERMS AND CONDITIONS

TERMS AND CONDITIONS

Claim & Exchange Policy

  • 1. 100% Exchange will be permitted within 20 days from the date of invoice (if the product is available & before use).
  • 2. Used product will not be entertained for exchange.
  • 3. Claim and exchange not allowed in discount time and discount section.
  • 4. Claim or exchange is allowed only if invoice is presented with goods.
  • 5. No cash refund against goods exchange or return, only credit voucher will be given with validity of 2 months.
  • 6. Claim will be accepted (only manufacturing defects, before use).It will be 100% in 20 days, 50% in 30 days, 30% in 60 days. No claim will be accepted after 60 days of purchase. (After 60 days any change of materials like sole or any component of product will be payable by customer).
  • 7. All disputes are subject to Kanpur jurisdiction.
  •  
  •  
  • **Conditions apply**